Our Culture

Valuing customer service is demonstrated by going above and beyond to meet the needs of the customer. A strong customer service approach is rooted in a service-oriented mindset and a “Say YES” attitude. It involves a proactive willingness to assist and find solutions, even when faced with challenges, ultimately enhancing the overall customer experience. It means being honest and transparent in all interactions. Valuing customer service results in providing high quality and safe service and leads to an understanding of our gaps and how to best serve our clients. Valuing customer service translates to co-worker interactions and recognizing that we are in the service of those we work alongside every day.

Collaborative problem solving through teamwork is essential for harnessing diverse perspectives, pooling collective expertise, and achieving innovative solutions. It fosters effective communication, encourages knowledge sharing, and promotes a sense of ownership among team members, leading to more successful and sustainable outcomes. By promoting collaboration and collective decision-making, we create an inclusive work environment and shared responsibility for problem resolution. This approach also builds trust, which is vital for solving complex problems together in the best interests of the agency and those we serve. Being receptive to each other’s ideas is also a driver of positive workplace culture. We also value collaborative problem solving with community partners who want to work together to solve a common problem and look to our staff to seek out those partnerships and discussions.