Health Home Program:

The Health Home program at Comprehensive Healthcare significantly impacts our clients’ lives, and it has recently been evidenced by the two remarkable milestones they’ve achieved. Spearheaded by Sandy McLoud, the program has demonstrated excellence in delivering coordinated care for individuals with chronic conditions, facilitating their journey toward improved health and greater independence. Notably, the program received a citation-free audit from the Community Health Plan of Washington (CHPW) and exceeded its revenue goal by over $11,000 in February.

About the Health Home Program
Our Health Home program plays a pivotal role in assisting individuals with chronic and complex medical needs to craft personalized health action plans, which empower them to progressively self-manage their diagnoses. Care coordinators engage with clients, their families, or caregivers to develop these health plans. They facilitate communication with mental health, chemical dependency, or medical providers and identify any gaps or obstacles in care.

McLoud emphasizes the program’s commitment to advocacy and support: “We help them navigate barriers, provide advocacy, and do anything else that we can to help them achieve their goals and improve their situation. Our goal is to help keep them independent and help them become stronger advocates for themselves.”

The Health Homes program serves clients on Medicare and Medicaid who have at least one chronic condition and are at risk of developing another. With care coordinators spread across Yakima, Benton/Franklin County, Walla Walla, Kittitas County, and Grant County, the program ensures comprehensive coverage and support throughout the state.

A Citation-Free Audit
The recent citation-free audit conducted by CHPW is a testament to the high standards of care and meticulous documentation maintained by the Health Homes program. Typically, these audits reveal some areas for improvement, but this time, the program passed without a single finding. McLoud expressed pride in this unprecedented accomplishment:

“This was the first audit that I’m aware of through CHPW that we’ve ever had in the history of the program that had no findings. We are the first CCL in 2024 that they’ve audited that had no findings.”

The audit focused on the files from 2024, highlighting the consistency and quality of care provided. CHPW’s feedback was exceptionally positive, praising the program’s staff for their supportive care and attention to detail. Care coordinators Benjamin Hanson (Ellensburg) and Yaritza Hernandez (Yakima) were specifically commended for their exemplary work in the report. McLoud shared that all care coordinators received exemplary scores on the report, showing the quality of care they provide to our clients.

McLoud enthusiastically states, “It’s encouraging to see that all this hard work that we’ve put into trying to make sure all the standards are set in place is starting to show.”

Exceeding Revenue Goals
In addition to the successful audit, the Health Home program also exceeded its revenue goals for February, bringing in over $71,000 against a target of $60,000. This achievement marks the highest revenue month in the program’s history. McLoud attributed this success to adding three new team members and an increase in new client referrals.

“This is amazing because it means there are more people we can help along the way and help them get the services they need,” McLoud shares.

Looking Ahead
Looking ahead, the Health Home program aims to continue strengthening its processes and maintaining high standards of care. The recent accomplishments clearly indicate that the team’s efforts are yielding positive results, providing a solid foundation for future success. With a committed team and effective processes in place, the program is well-positioned to continue making a meaningful impact on the lives of its clients.